CRC implements and recognizes all aspects of the Canadian privacy legislation at www.privcom.gc.ca.

CRC does not disclose personal information to the General Public. In order to collect information from our clients we will obtain written consent whenever possible.

We will inform our clients of the purpose(s) for which information is collected and used, and to whom personal information may be disclosed at the time of obtaining consent for collection.

CRC reviews client and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our staff. In addition, external consultants (e.g. auditors, lawyers, voluntary accreditation programs) may, on our behalf, do audits and continuing quality improvement reviews of our organization, including reviewing client files and interviewing our staff.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is re-formatted.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

112 Kent Street
Ottawa, ON K1A 1H3
Phone: 613-995-8210
Toll-Free: 1-800-282-1376
Fax: 613-947-6850
TTY: 613-992-9190
www.privcom.gc.ca